Reference

What 11play Does With Your Information

When you open an account with us and use payment methods like bKash, Nagad, or Rocket, we collect certain information to keep your account running and your transactions secure.

Data collected at account openingbKash, Nagad, Rocket wallet activityYour right to access or deleteBangladesh-eligible accounts onlyContact us to request changes

Explore the Lobby Read FAQ

How We Collect and Use Your Personal Data

11play Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you register — your name, contact details, and the wallet number you use to deposit or withdraw. When you fund your account through bKash, Nagad, or Rocket, the transaction reference and amount are logged against your account record.

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We also collect device data such as your browser type, IP address, and session timestamps to detect unusual login activity and protect your account from unauthorised access. We do not sell your personal data to third parties. We share it only with payment processors — including
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the mobile wallet rails you use — and with regulatory bodies when required by applicable law. Data shared with bKash, Nagad, or Rocket is limited to what those processors need to clear your transaction. We keep your account data for as long as your account is
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active and for a period after closure as required under applicable rules. Access and use of this platform depend on your local law and the eligible regions we serve. If you are in a jurisdiction where online account wagering is restricted, it is your responsibility to
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check before registering.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to see what data we hold on your account, request a correction, or ask us to delete your record after closure, our support team handles all of these requests. Raise your request through any of the channels below and include your registered account email or wallet number so we can locate your record quickly.

DATA HANDLING STANDARDS

How We Keep Your Account Data Secure

Security and transparency around your data are not optional extras — they are part of how we run the platform. Below is a breakdown of the four areas we take most seriously when it comes to your personal information.

Encryption in Transit

All data moving between your device and our servers — including bKash and Nagad wallet details — travels over SSL-encrypted connections so it cannot be read in transit.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences through your browser settings at any time.

Account Retention Rules

Your data is kept while your account is open. After closure, we retain only what applicable rules require for the minimum period specified under those rules, then delete the rest.

Data Access Requests

You can ask us to send you a copy of the personal data we hold, correct anything inaccurate, or request deletion where no legal hold applies. Contact support to start the process.

Common Questions About Your Data and Rights

Here are the questions we get most often about how we handle personal data on 11play accounts. If your question is not covered here, reach out through live chat or email.

We collect your name, contact details, and the wallet number you use — for example, your bKash or Nagad number. Device and session data are also recorded at login to protect your account.

Your wallet details are shared only with the payment processor needed to clear your transaction. We do not pass them to advertisers or unrelated third parties under any circumstances.

Contact us via live chat or email with your registered account email or wallet number. We will locate your record and send you a summary of the personal data we hold.

Yes. After your account is closed, you can request deletion of personal data that is not subject to a legal or regulatory hold. Submit the request through support with your account details.

We keep the minimum data required under applicable rules for the period those rules specify. Once that period ends, the data is deleted. We do not keep data beyond what is required.

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can adjust or block cookies through your browser settings; some site features may be affected.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal App11play App InfoTerms & Conditions

What 11play Does With Your Information

Reach Us About Your Privacy Rights

How We Keep Your Account Data Secure

Encryption in Transit

Cookie Use

Account Retention Rules

Data Access Requests

Common Questions About Your Data and Rights

01 What personal data does 11play collect when I register?

02 Does 11play share my bKash or Nagad details with anyone?

03 How do I request a copy of the data 11play holds on me?

04 Can I ask 11play to delete my account data?

05 How long does 11play keep my personal data after I close my account?

06 Does 11play use cookies, and can I turn them off?

Privacy Policy

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