Reference

Fund Your 11play Account with bKash

bKash is the fastest way to get money into your 11play account — open your bKash app, send to the number shown at checkout, confirm with your PIN, and your balance updates almost immediately.

bKash DepositAccount VerificationWithdrawal StepsTransaction HistoryPIN Confirmation
Explore the Lobby Read FAQ
11play Fund Your 11play Account with bKash
BKASH SUPPORT PATHS

Get Help with Your bKash Transaction

If a bKash deposit doesn't show up or a withdrawal is taking longer than expected, these are the fastest ways to reach us. Have your bKash transaction ID ready before you get in touch — it speeds everything up.

Live Chat Reach our account support team directly through the live chat widget on site. Share your bKash transaction ID and we'll check the payment status for you.
Email Support Send your bKash transaction reference, account email, and the amount to our support address. Our team reviews payment queries and responds with a status update.
Transaction History Check Before contacting us, check the Transaction History tab in your account — most completed bKash deposits show there with a timestamp and confirmation status.
PAYMENT INTEGRITY SIGNALS

How We Handle Your bKash Payments

Every bKash transaction processed through 11play goes through a verification layer before it credits your account or leaves it. Here's what that looks like in practice.

Number Matching We verify that your withdrawal bKash number matches the one used for deposits. This stops misdirected payments and is a standard account protection step we apply consistently.
PIN-Protected Sends Your bKash PIN is never shared with or stored by 11play. The PIN step happens entirely inside the bKash app, keeping your wallet credentials on your side of the transaction.
Transaction Reference Logging Every bKash deposit generates a transaction reference that we log against your account. If a dispute arises, that reference is how we trace and confirm the payment quickly.
Consistent Processing Path bKash payments follow the same processing path every time — no manual routing, no variable steps. You get the same experience on mobile browser or the 11play app on Android.
11play How bKash Works on 11play

How bKash Works on 11play

Start by heading to the cashier section of your 11play account and selecting bKash as your payment method. You'll see a merchant number — open your bKash app, choose Send Money, enter that number, and key in your deposit amount. Once you confirm with your bKash PIN, the transaction goes through and your 11play balance reflects it shortly after. For withdrawals, the

flow reverses: submit a request from your account page, and 11play sends the amount back to your registered bKash number. Keep the number you use consistent — your deposit number and withdrawal number should match to avoid verification delays. Players in Dhaka and elsewhere across Bangladesh use the same straightforward path.

bKash Terms You Should Know

A quick reference for the bKash and account terms that come up most often when you're depositing or withdrawing on 11play.

What is a bKash merchant number?

A merchant number is a dedicated bKash account set up to receive payments from customers. When you deposit on 11play, you send money to our merchant number rather than a personal bKash number.

What does 'Send Money' mean in bKash?

Send Money is the bKash app option used to transfer funds from your personal wallet to another number. It's the option you select when making a deposit on 11play at the cashier step.

What is a bKash transaction ID?

A transaction ID is the unique reference code bKash generates after every successful transfer. It's the number you share with 11play support if you need to confirm a deposit reached us.

What is KYC in the context of withdrawals?

KYC (Know Your Customer) means verifying your account identity before a withdrawal is processed. On 11play, this typically involves confirming the bKash number matches your registered account details.

What is a pending transaction?

A pending transaction is a payment that has been initiated but not yet fully confirmed on either side. If your bKash shows a deduction but your 11play balance hasn't updated, the deposit may still be pending.

What does 'wallet balance' mean on 11play?

Your wallet balance is the amount currently available in your 11play account, ready to use across slots, live casino tables, or the sportsbook. It updates once a bKash deposit is confirmed.

Common Questions About bKash on 11play

Real questions about using bKash on 11play — how deposits work, what to do when something goes wrong, and how to keep your account in good shape.

Go to the cashier, select bKash, and copy the merchant number shown. Open your bKash app, tap Send Money, paste the number, enter your amount, then confirm with your PIN. Your balance updates once the transfer is verified.

Wait a few minutes first, then check Transaction History in your account. If it still isn't there after that, contact live chat with your bKash transaction ID and we'll trace it for you.

No — for security reasons, withdrawals go back to the same bKash number used for your deposit. If you need to change your registered number, contact support to complete the verification process first.

The minimum deposit amount is shown in the cashier section when you select bKash. Check that screen for the current figure — it can vary and we keep it updated there rather than publishing a fixed number here.

Once your withdrawal request is submitted and your account details are verified, the processing time depends on the queue at the time you request it. You'll see the status update in your transaction history as it moves through.

Contact our support team immediately with your bKash transaction ID, the number you sent to, and the amount. Act quickly — the sooner we know, the faster we can look into recovery options for you.
Reference

bKash User Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoCricket Tips SectionInfoFootball Goal RushInfoAbout Us

Related pages

11play Bangladesh Football Goal Rush 11play Login FAQ Slot Bonanza