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What You Agree To When You Use 11play

These legal terms cover how your account works, what we can and cannot do, and what you are entitled to ask of us.

Account terms apply on registrationData handled under privacy policyAccess subject to local lawWallet use governed by these termsContact us to request changes
11play What You Agree To When You Use 11play
HOW WE HANDLE DATA

Account Security and Data Practices at 11play

We apply standard encryption to protect data in transit between your device and our servers. Your wallet credentials — whether bKash PIN, Nagad OTP, or Rocket account details — are never stored by us; they stay within your own wallet app. We keep transaction records as long as required for compliance and fraud prevention, then delete or anonymise them. You can request a copy of your data or ask us to delete your account record at any time through our support channels.

Encryption in Transit All data moving between your mobile or desktop and our servers passes through encrypted connections. Your login session and account details are protected at every step of the journey.
Wallet Credentials Stay Private We never ask for your bKash PIN, Nagad password, or Rocket login. Payments are authorised through your own wallet app, so your credentials remain entirely within your own control.
Data Retention Policy We hold account and transaction data only as long as legal or compliance obligations require. After that period, records are deleted or anonymised and no longer linked to your identity.
Right to Request Changes Write to us through live chat or email to access, correct, or delete your account data. We will confirm receipt and complete the request within the timeframe required by applicable rules.
LEGAL CONTACT

Reach Us on Policy and Account Questions

If you have a question about these terms, need to report a data concern, or want to request account changes, our support team handles these directly. Bring your registered mobile number — the one linked to your bKash, Nagad, or Rocket wallet — so we can locate your account quickly.

Live Chat Open the chat window from your account dashboard. Have your registered mobile number ready so we can pull your account and address your legal or policy question without delay.
Email Support Send a detailed message describing your concern. Include the email address on your account and any relevant transaction reference from your bKash, Nagad, or Rocket history.
Account Settings Many policy actions — updating contact details, reviewing consent preferences, or initiating account closure — are handled directly through the settings section of your logged-in account.

Common Legal Questions About Your 11play Account

These questions cover what your rights are under our policy, how we handle your data, and what steps to take if something needs to change on your account.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket as needed to complete your transactions, and with compliance partners where law requires.

Yes. Contact our support team through live chat or email with your registered mobile number. We will compile and send your account data within the timeframe our policy sets.

Access depends on your local law and eligible regions. We recommend checking the rules that apply in your specific area before registering or depositing via bKash, Nagad, or Rocket.

Your wallet credentials stay inside your own bKash or Nagad app. We only receive a confirmation that the transfer completed — we never see or store your PIN or password.

Open a request through live chat or email. Provide your registered mobile number and confirm your intent. We will close the account and process the data deletion according to our retention policy.

We notify you when material changes occur. Continued use of your account after the update counts as acceptance. If you disagree, contact us to close your account before the change takes effect.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.