Reference

Deposits, Withdrawals and Verification on 11play

Fund your 11play account through bKash, Nagad or Rocket — the three mobile wallets Bangladeshi players already use every day. Deposits go straight to your balance, and withdrawals return to the same wallet you paid from, subject to account verification and your local eligibility.

bKash depositsNagad transfersRocket paymentsWallet-matched withdrawalsSecure account verification
11play Deposits, Withdrawals and Verification on 11play
11play Withdraw to Your Wallet

Withdraw to Your Wallet

Withdrawals on 11play go back to the mobile wallet linked to your account — bKash, Nagad or Rocket. We match your withdrawal method to the wallet you used for your most recent deposit, which keeps the account trail clean and your funds moving in the right direction. Before your first withdrawal clears, we will ask you to complete a short verification step

on your account. After that, future withdrawals from the same wallet follow a straightforward review. Do not request a withdrawal to a wallet number that is different from the one on your account without contacting support first.

  • Open withdrawal in cashier — From your 11play dashboard, go to the cashier and select Withdraw. Your registered wallet method will be pre-selected.
  • Enter the amount — Type the amount you want to withdraw. The cashier shows any minimum amount that applies to your chosen wallet method.
  • Complete account verification — If this is your first withdrawal, you may be asked to verify your account details before the request is processed.
  • Withdrawal processed — Once approved, funds are sent to your bKash, Nagad or Rocket wallet. Save the transaction ID from your wallet for your records.
WALLET OPTIONS HERE

Payment Methods on 11play

We keep the payment list short and practical. Every method below works directly from your mobile — no third-party redirects, no separate app downloads beyond the wallet you already use. Availability of each method depends on your account status and local eligibility in your region.

bKash Send from your bKash app using the account number shown in the 11play cashier. The most widely used deposit route for Bangladesh accounts.
Nagad Nagad transfers work the same way — open the app, use Send Money, and paste the cashier number. A quick option if bKash is your backup wallet.
Rocket Rocket is the third wallet we support for both deposits and withdrawals. Useful if your primary bKash or Nagad wallet has a daily limit in place.
11play Verify Your 11play Account

Verify Your 11play Account

Account verification is how we protect your balance — it confirms that only you can move money out of your account. The process is straightforward: we check that the wallet number on your account matches the one you deposit from. In some cases we may ask for a copy of your national ID to confirm your identity. This is a one-time step

for most accounts. Once your account is verified, deposits and withdrawal requests move through the cashier without the extra check. Think of verification as the lock on your account wallet, not a gate between you and your funds.

  • Submit wallet details — Make sure the bKash, Nagad or Rocket number on your profile matches the wallet you send deposits from — mismatches pause withdrawals.
  • Provide ID if requested — If prompted, upload a clear image of your national ID card. We use this to confirm your name matches your account registration.
  • Await confirmation — Our team reviews your submission. You will see your account status update in the dashboard once verification is complete.
  • Verified account unlocked — After verification, your cashier functions fully — deposits, withdrawals and wallet changes all proceed through the standard flow.
11play Fund Your 11play Account

Fund Your 11play Account

Open the cashier from your 11play account dashboard and you will see bKash, Nagad and Rocket listed at the top — no scrolling through unrelated options. Pick your wallet, copy the account number shown on screen, open your wallet app, and send the amount. Your PIN confirms the transfer on the wallet side, and the credit appears in your 11play balance once

the transaction clears. We show the receiving account number fresh for each session, so always copy it from the cashier at the time you deposit rather than reusing a saved number.

  • Open the cashier — Log in to your 11play account, tap the cashier icon and select Deposit to see all available wallet options.
  • Choose your wallet — Select bKash, Nagad or Rocket. The cashier displays the current receiving account number for the wallet you choose.
  • Send from your wallet app — Open your bKash, Nagad or Rocket app, go to Send Money, paste the account number shown, enter your amount and confirm with your PIN.
  • Balance credited — Once the wallet confirms the transfer, your 11play balance updates. Keep the wallet transaction reference in case you need to contact support.

Your 11play Banking Questions

These are the questions we hear most often about depositing, withdrawing and managing wallets on 11play. If your question is not covered here, reach out to our support team directly from the account dashboard.

You can deposit using bKash, Nagad or Rocket. Open the cashier, pick your wallet, and copy the receiving number shown on screen at that moment.

The cashier displays any minimum that applies when you select your wallet. We do not publish a fixed number here because it can vary by method and account status.

Keep your wallet transaction reference and contact support from the dashboard. Most delays are resolved once our team matches the transfer reference to your account.

Withdrawals are normally processed to your registered wallet. To change the wallet number on your account, contact support before submitting a withdrawal request.

In most cases, matching your wallet number to your account is enough. If we ask for more, a clear photo of your national ID is what we need.

Deposits are generally unaffected. Verification is required before your first withdrawal clears — it is a one-time check to secure your account balance.
Reference

11Play Banking

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.